Responsibilities Assist Users: Help users with queries and issues related to the product.
Problem Solving: Identify and resolve product-related issues quickly and efficiently.
Timely Assistance: Ensure all support requests are handled on time and meet quality standards.
Understand the Product: Learn in-depth about the product and its features (Training will be provided).
Clear Communication: Provide step-by-step guidance to users and document all interactions.
Coordinate with Teams: Work closely with the Product Sale and Development teams to report issues and suggest improvements
