Cold call people using a given phone directory to sell products or solicit donations
Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Keep records of calls and sales and record useful information
