Answering inbound calls and responding to customer inquiries in a professional manner.
Providing information about products and services to customers.
Resolving customer complaints and issues in a timely and efficient manner.
Updating customer accounts and records accurately.
Meeting or exceeding established productivity goals.
Following company policies and procedures at all times.
Escalating complex issues to the appropriate department for resolution.
Maintaining a positive and customer-focused attitude at all times.
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Previous customer service experience preferred.
Proficiency in basic computer skills and ability to learn new systems quickly.
Ability to work a flexible schedule, including weekends and evenings.
Strong attention to detail and accuracy.
