Customer Associate

5 Days working | 2 Rotational Week Off ⸻

Minimum 6 months Voice BPO experience mandatory

Voice Assessment Round 📍 All assessments will be conducted at office location (No phone access allowed during assessment) ⸻

All academic documents

All experience proofs

Last 3 salary slips (if experienced)

0–6 Months ₹3,90,000

6–12 Months ₹4,40,000

12–18 Months ₹4,80,000 —————

Performance Variable Pay up to 10%

₹10,000 in 7th Month Salary

₹10,000 in 13th Month Salary

2-way transport facility available

₹500 deduction per month for company transport

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Provide customers with accurate information regarding products, services, and policies

Assist customers with placing orders, processing returns, and resolving any issues or complaints

Upsell products and services to increase sales and revenue

Maintain customer records and update information as needed

Follow-up with customers to ensure satisfaction and address any concerns

Collaborate with team members and other departments to provide seamless customer service

Adhere to company policies and procedures at all times

High school diploma or equivalent

Previous customer service experience in a call center or BPO environment

Strong communication skills and ability to effectively communicate with customers from diverse backgrounds

Excellent problem-solving skills and ability to think quickly on your feet

Proficiency in Microsoft Office and CRM software

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Flexible schedule with availability to work evenings, weekends, and holidays

Positive attitude and willingness to go above and beyond for customers.