Answer incoming calls and respond to customer's emails in a timely manner.
Handle customer inquiries and resolve issues effectively and efficiently.
Provide information about products and services to customers.
Maintain a high level of professionalism and customer service at all times.
Keep records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Upsell products and services when appropriate.
Identify and escalate priority issues to the appropriate department.
Participate in training and coaching sessions to improve customer service skills.
Meet and exceed customer satisfaction goals.
Requirements:
High school diploma or equivalent.
Proven customer support experience.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Knowledge of Microsoft Office applications.
Willingness to work in a fast-paced environment.
Flexibility to work varied shifts, including evenings and weekends.
