Key Responsibilities Client Coordination & Relationship Management Act as the single point of contact for third-party manufacturing clients Handle client enquiries related to product development, pricing, MOQs, timelines, and documentation Build and maintain long-term relationships with existing customers Resolve client complaints and ensure quick closure with internal teams
Order Processing & Follow-up Coordinate new product enquiries, quotations, and order confirmation Follow up with Production, QA, QC, Purchase, and Dispatch for order execution Track order status and update clients on timelines Ensure smooth execution from PO receipt to final dispatch Maintain proper records of customer communications and approvals
MIS & Reporting Maintain customer data, order tracker, and dispatch status Prepare MIS reports related to orders, pending approvals, and client
