Customer Relationship executive

Key Responsibilities Client Coordination & Relationship Management  Act as the single point of contact for third-party manufacturing clients  Handle client enquiries related to product development, pricing, MOQs, timelines, and documentation  Build and maintain long-term relationships with existing customers  Resolve client complaints and ensure quick closure with internal teams

Order Processing & Follow-up  Coordinate new product enquiries, quotations, and order confirmation  Follow up with Production, QA, QC, Purchase, and Dispatch for order execution  Track order status and update clients on timelines  Ensure smooth execution from PO receipt to final dispatch  Maintain proper records of customer communications and approvals

MIS & Reporting  Maintain customer data, order tracker, and dispatch status  Prepare MIS reports related to orders, pending approvals, and client