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Connecting companies with
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A study on customer satisfaction towards credit card usage

Adhiita Consultancy ServicesBanking
LocationRemote
#HiringActivily
#TopOpportunity

Project Objectives:

To evaluate various aspects of services provided by banks in India.

To explore on various products available in banks.

To explore on various card variants available in banks To explore various credit card associations banks have tie up with To asses the extent of card usage by customers To find customers satisfaction towards card usage and service related to cards rendered by banks To find if the customers are anyway forced to use cards.

To find out whether they are satisfied with the transformation from physical cash to E-money/cards.

Project Tasks:

Identify the working and living condition of customers.

Verify customer awareness towards various life insurance schemes Analyzing the problems on why there is a hesitation among public in buying of Life insurance policies.

Identify the working and living condition of customers.

Verify customer perception and expectations towards usage of cards offered by banks.

Analyze problems faced by customers in using cards instead of cash.

Suggesting suitable remedies to improvement.

Educational Qualifications

B.ComBBAM.ComMBAPGDM

Required Skills

Bancassurance Product KnowledgeComparative Analysis (Bank Vs. Agency Channel)Customer Satisfaction & Experience EvaluationMarket Research & Consumer BehaviorReport Writing & Solution Recommendation