To identify the current challenges and bottlenecks in the OPD process in public hospitals
To explore strategies and initiatives that have been successful in improving OPD efficiency and patient satisfaction in other healthcare settings
To develop evidence-based recommendations for public hospitals to enhance their OPD operations and maximize patient experience
Conduct a literature review on OPD efficiency and patient satisfaction in public hospitals
Collect primary data through surveys, interviews, and observations to understand the current situation in a selected public hospital
Analyze the data to identify key issues and opportunities for improvement
Develop recommendations based on best practices and stakeholder feedback
Present findings and recommendations to hospital administrators for potential implementation.
