The objective of the project is to develop a customer support chatbot powered by AI, capable of responding to routine customer inquiries and directing complex problems to human agents. The project has been conceived due to the high demand for efficient customer service support that can at least work round the clock and handle hundreds of simple inquiries without much human effort. The members involved in this AI development project will essentially be the customer support department, the AI development team, and the IT infrastructure team. Its use is supposed to lead to improved customer satisfaction and operational efficiency.
Week 1-2: Initial Planning and Requirement Analysis
Define project objectives, scope, and high-level requirements.
Gather necessary data and resources.
Week 3-6: Design and Development Phase
Development of chatbot architecture.
Development of the core functionalities and integrations.
Week 7-9: Testing and Refinement Phase
The internal testing process will be conducted, and feedback will be taken.
Refinement of the responses and performance of chatbots.
Week 10-11: Deployment and Monitoring Phase
Deployment of a chatbot on the website and mobile app.
Monitoring its performance and making further adjustments.
