To evaluate the effectiveness of customer support representatives in a voice process environment.
To identify key performance indicators for measuring job performance in customer support.
To explore factors influencing job performance in a customer support voice process.
Conduct a literature review on customer support job performance and key performance indicators.
Design and administer surveys to customer support representatives to gather data on their job performance and factors influencing it.
Analyze the survey data to determine the effectiveness of customer support representatives and identify any patterns or correlations.
Present findings and recommendations for improving job performance in a customer support voice process environment.
