To evaluate the effectiveness of customer associate training programs in improving job performance.
To identify the key skills and knowledge areas that contribute to success in a customer associate role.
To provide recommendations for enhancing existing training programs or developing new initiatives based on research findings.
Conduct a literature review on customer service training and its impact on job performance.
Design a survey or interview protocol to gather data from customer associates and their supervisors.
Analyze data collected to determine the effectiveness of current training programs.
Develop a list of recommendations for improving training initiatives based on research findings.
