This project focuses on designing an RPA solution that automates order confirmation, invoice generation, shipment scheduling, and customer notification processes in e-commerce platforms. The system enhances order processing speed, reduces human intervention, and improves customer experience through timely communication.
Study e-commerce backend order processing workflows.
Identify repetitive tasks in order confirmation and shipment tracking.
Create a detailed automation flowchart.
Develop an RPA bot to extract order details from the e-commerce dashboard.
Automate invoice generation in PDF format.
Integrate with courier APIs (simulation) for shipment scheduling.
Automate email/SMS notifications to customers.
Implement tracking updates retrieval.
Create logs for processed and failed orders.
Test the bot using sample order datasets.
Evaluate improvements in processing speed and accuracy.
Document system architecture and automation scripts.
