Chatbot for E-Commerce Customer Support Using NLP

To develop an AI-driven chatbot capable of understanding natural language queries and providing accurate, automated responses for customer support in e-commerce platforms.

Study Natural Language Processing (NLP) libraries and techniques.

Design conversation flow and intent classification for customer queries.

Integrate machine learning models for intent recognition and response generation.

Develop web or mobile interface for chatbot interaction.

Train chatbot with sample e-commerce FAQs and dialogues.

Implement sentiment analysis to enhance response quality.

Test chatbot performance with various query types and user scenarios.

Document implementation details, challenges, and improvements made.