Cloud-Based Helpdesk Ticketing Application with SLA Monitoring
PinsoutSaas / Cloud Computing / It Service Management / Customer Support Technology / Enterprise ApplicationsProject Objectives:
The objective is to design a cloud-based helpdesk ticketing system that tracks customer issues, assigns tickets, monitors SLA compliance, and generates performance analytics using scalable cloud infrastructure.
Project Tasks:
Study helpdesk and ticket management processes Design database for tickets, users, and SLA rules Develop ticket creation and assignment modules Deploy application on cloud infrastructure Implement SLA timers and escalation logic Configure role-based access for agents and admins Generate SLA compliance reports Monitor system usage and performance Test system with multiple tickets Document SLA monitoring and analytics
Educational Qualifications
B.TechB.EBCAMCA
Required Skills
Monitoring & AnalyticsDatabase Design & Management –Full-Stack Development (Frontend + Backend)Cloud Application DevelopmentService Level Agreement (Sla) Management
