To understand the concept of digital business transformation and its relevance for retail SMEs.
To analyze the role of digital tools in improving operational control across inventory, sales, billing, and supply chain functions.
To evaluate current operational challenges faced by retail SMEs and the gaps in traditional processes.
To assess the effectiveness of technologies like POS systems, ERP solutions, and data analytics in streamlining operations.
To recommend a digital transformation framework for retail SMEs aiming to strengthen control, visibility, and efficiency.
Conduct a literature review on digital transformation trends and technologies in the retail SME sector.
Identify key operational pain points in typical retail SMEs such as inventory mismatch, manual billing, delayed stock updates, or customer data gaps.
Study digital solutions like cloud-based POS, mobile inventory apps, retail ERP platforms, and CRM systems used by digitally mature SMEs.
Collect and analyze case studies of retail SMEs that have successfully enhanced operational control through digital adoption.
Evaluate the impact of digital systems on key performance indicators (KPIs) such as order accuracy, stock turnover, and process time reduction.
(If feasible) Conduct surveys or interviews with SME owners or managers to understand their digital adoption journey, challenges, and benefits.
Prepare a comprehensive report outlining current issues, proposed digital tools, transformation roadmap, and practical recommendations for retail SMEs to improve operational control.
