Evaluating Customer Satisfaction by doing case of Radisson Blu Hotel

Project scope - The hospitality industry is a large subsection within the service industry and comprises four main areas: Food & beverage, travel & tourism, lodging, and recreation.

To understand This, we will do a case study of Radisson Blu Hotel by evaluating customer satisfaction. As this industry is very vast. We will only analyze and have a deep study on customer satisfaction as customer satisfaction plays a crucial role to boost the hotel industry. If we check the history, many industries got reunited because of good and bad experiences with the hotels.

Analyzing the History and current status of Radisson Blu Hotel.

Deep study of Guest Experience

Employee performance

What is their position in hotel industry

Customer Retention strategies/ Customer satisfaction strategy

Analysis of all highlighted Points by making report

Documentation of detailed Project/Synopsis

Prepare a short PPT to showcase understanding of summarization of the project.