To assess the current training programs available for Customer Care Executives in the inbound voice process.
To analyze the performance metrics of Customer Care Executives before and after training.
To identify any gaps in the current training programs and suggest improvements for enhancing customer satisfaction.
Conduct a literature review on best practices in training for customer care executives.
Collect and analyze data on performance metrics (e.g., call resolution time, customer satisfaction scores) for Customer Care Executives.
Interview Customer Care Executives to gather feedback on the effectiveness of current training programs.
Develop a report outlining findings and recommendations for improving training programs for Customer Care Executives in the inbound voice process.
