To identify the key skills and attributes required for success as a telesales executive in the retail industry.
To examine the impact of training and development programs on the performance of telesales executives.
To evaluate the role of motivation and job satisfaction in the job performance of telesales executives.
To assess the influence of technology and data analytics on the effectiveness of telesales executives in generating sales leads.
To provide recommendations for improving the recruitment, training, and management of telesales executives in the retail industry.
Conduct a literature review on the skills and attributes required for telesales executives in the retail industry.
Design and administer surveys to telesales executives to gather data on their training experiences and job satisfaction.
Analyze sales performance data to assess the effectiveness of telesales executives in generating leads.
Interview managers and supervisors to gather insights on the recruitment and management of telesales executives.
Develop recommendations based on research findings for improving the effectiveness of telesales executives in the retail industry.
