To examine the current landscape of automation and AI in retail business support functions within the retail and banking sector.
To analyze the potential benefits and challenges of implementing automation and AI in these support functions.
To identify best practices and recommendations for banks looking to leverage automation and AI in their retail business support functions.
Conduct a literature review on the topic of automation and AI in retail business support functions, with a specific focus on the retail and banking industry.
Collect data from relevant sources, such as academic papers, industry reports, and case studies, to provide insights into the current state of automation and AI in retail business support functions in banking.
Analyze the data collected to assess the impact of automation and AI on various aspects of retail business support functions, such as customer service, operations, and compliance.
Develop recommendations for banks on how to effectively implement and manage automation and AI in their retail business support functions, taking into account potential benefits and challenges.
Prepare a research report summarizing the findings and recommendations for presentation to the class.
