To analyze the relationship between emotional intelligence and job performance among BPO employees.
To identify the specific emotional intelligence competencies that are most relevant for success in the BPO industry.
To recommend strategies for improving emotional intelligence skills in BPO professionals to enhance job performance and overall productivity.
Conduct a literature review on emotional intelligence and its impact on job performance in the BPO sector.
Design and implement a survey or questionnaire to collect data on emotional intelligence levels and job performance metrics from BPO employees.
Analyze the data collected to determine the correlation between emotional intelligence competencies and job performance.
Present findings and recommendations in a research report or academic paper format.
