To evaluate the effectiveness of telecaller training on improving backend job performance.
To identify the key skills and knowledge areas that contribute to success in both telecaller and backend roles.
To provide recommendations for enhancing the training curriculum to better prepare telecallers for backend job responsibilities.
Conduct a literature review on the roles and responsibilities of telecallers and backend staff.
Design a survey to collect data on the perceived impact of telecaller training on backend job performance.
Analyze the survey results to draw conclusions on the effectiveness of current training programs.
Compare the skill sets required for telecaller and backend roles to identify areas for improvement in training.
Develop recommendations for enhancing telecaller training to better prepare individuals for backend jobs.
