To evaluate the current state of ERP technical support services provided by a selected organization.
To identify key challenges and areas for improvement in the ERP technical support process.
To propose recommendations for enhancing the efficiency and effectiveness of ERP technical support services.
Conduct a literature review on best practices in ERP technical support services.
Analyze the current ERP technical support process of the organization through interviews and observation.
Identify key challenges and bottlenecks in the ERP technical support process.
Develop recommendations for improving ERP technical support services based on the findings.
Present findings and recommendations to the organization's management for consideration and implementation.
