To assess the level of customer awareness of online services provided by Unity Small Finance Banks.
To evaluate customer satisfaction with the online services offered by Unity Small Finance Banks.
To identify the key factors influencing customer awareness and satisfaction of online services in the banking sector.
To provide recommendations for improving customer awareness and satisfaction of online services in Unity Small Finance Banks.
Conduct a literature review on online services, customer awareness, and customer satisfaction in the banking industry.
Develop a survey questionnaire to collect data on customer awareness and satisfaction of online services in Unity Small Finance Banks.
Analyze the survey data using appropriate statistical methods.
Write a research report detailing the findings, conclusions, and recommendations for Unity Small Finance Banks.
