To analyze existing customer support sales strategies in the D2C ecommerce industry.
To identify gaps and areas for improvement in current support-driven sales processes.
To develop and implement optimized strategies to increase sales and customer satisfaction.
To evaluate customer behavior, preferences, and buying patterns.
To assess the effectiveness of communication channels such as chat, email, and calls.
To analyze key performance indicators (KPIs) related to support and sales performance.
To explore the role of technology (chatbots, CRM tools) in enhancing customer support and sales.
To recommend scalable strategies for improving customer experience and revenue growth.
Conduct a literature review on customer support sales strategies in D2C ecommerce.
Analyze current sales data, customer interactions, and feedback.
Identify gaps and inefficiencies in the existing support and sales processes.
Evaluate KPIs such as response time, conversion rate, and customer satisfaction score.
Research and design new strategies, including chatbots, personalization, and promotions.
Implement selected strategies in a controlled or pilot environment.
Measure performance through sales metrics and customer satisfaction surveys.
Prepare and present a detailed report with findings, improvements, and recommendations.
