Optimizing E-commerce Operations through Inventory, Order Management, and Customer Experience Analysis

To develop the student’s ability to analyze and optimize key e-commerce operational processes such as inventory management, order fulfillment, and customer service workflows.

To apply data-driven decision making by interpreting sales trends, customer feedback, and operational KPIs to improve efficiency and reduce costs.

To enhance problem-solving skills by identifying bottlenecks in order processing and recommending scalable solutions aligned with business goals.

To demonstrate communication and documentation competency through preparing operational reports, process improvement proposals, and presenting findings to stakeholders.

To bridge academic knowledge of supply chain fundamentals, information systems, and customer relationship management with practical e-commerce scenarios.

To foster time management and professional judgment through project planning, prioritization of tasks, and adherence to realistic business deadlines and constraints.

Analyze a provided dataset including sales transactions, inventory levels, and customer service logs from a mid-sized e-commerce retailer.

Identify patterns indicating inefficiencies such as stockouts, delayed order fulfillment, or recurring customer complaints.

Develop an improved inventory replenishment strategy based on demand forecasting techniques learned in supply chain modules.

Create a streamlined order processing workflow integrating operational best practices to reduce order-to-delivery time.

Propose actionable customer service improvements, leveraging CRM principles and customer feedback data.

Prepare a comprehensive report documenting the analysis, methodologies applied, solutions designed, and expected impact on operational metrics.

Deliver a professional presentation simulating a briefing to company operations managers highlighting key findings and recommendations.

Reflect on potential implementation challenges and suggest monitoring mechanisms to measure post-implementation performance, demonstrating strategic operational thinking.