Phone Banking Officer Internship
iAaptha Techno Solutions LLPProject Objectives:
The primary objective of this internship is to provide the intern with an opportunity to understand and gain practical experience in the field of phone banking. Specifically, the internship aims to achieve the following objectives
To provide the intern with an understanding of the operations of a phone banking system.
To teach the intern how to handle customer inquiries and concerns effectively.
Project Tasks:
To enable the intern to develop interpersonal skills in communication, problem-solving, and relationship management with customers.
Tasks
The intern will be required to perform the following tasks during the internship
Handle incoming calls from customers and provide assistance in account-related concerns.
Learn and effectively use customer relationship management tools.
