To investigate the current level of technical diagnosis accuracy in the Railway Service and Maintenance Provider Company Department.
To determine the impact of technical diagnosis accuracy on repeat repairs and first-time fix rate (FTFR) in the Railway Service and Maintenance Provider Company Department.
To analyze the relationship between technical diagnosis accuracy, brand trust, and cost in the context of service operations in the automotive industry.
Collect and analyze data on the number of repeat repairs and FTFR in Railway Service and Maintenance Provider Company Department.
Conduct surveys or interviews with customers to assess brand trust in relation to the service experience.
Analyze the cost implications of repeat repairs and low FTFR due to technical diagnosis inaccuracies.
Identify best practices and strategies for improving technical diagnosis accuracy to reduce repeat repairs, enhance FTFR, build brand trust, and optimize costs in the service department.
