This project aims to automate customer feedback collection from surveys, categorize responses, generate sentiment summaries, and produce analytical reports, enhancing customer experience management.
Study customer feedback processing systems.
Identify repetitive survey data consolidation tasks.
Design automation workflow.
Develop RPA bot to collect survey responses.
Categorize responses by predefined themes.
Generate summary statistics automatically.
Create graphical feedback reports.
Send summary to management via email.
Maintain response logs.
Test system with sample survey datasets.
Evaluate reporting efficiency.
Document findings.
