To develop effective verbal communication skills by engaging with diverse customers and handling various queries. 2. To enhance persuasive abilities through real-time interaction, focusing on product promotion and service explanation. 3. To understand customer psychology and behavior to tailor conversations and improve customer satisfaction. 4. To gain practical experience in managing objections, complaints, and follow-up calls, thereby improving problem-solving skills. 5. To familiarize students with CRM tools and telecalling protocols that are critical in a professional sales environment. 6. To measure and analyze telecalling metrics such as call duration, conversion rates, and customer feedback for continuous improvement. 7. To build confidence and professional etiquette essential for a career in sales, marketing, and client relations. 8. To improve time management by planning and executing daily calling targets efficiently.
Conduct outbound calls to existing and potential customers to promote products or services as assigned. 2. Maintain detailed records of calls, customer interactions, and outcomes using CRM software or spreadsheets. 3. Develop and rehearse scripts that align with company policies while adapting to customer responses for effective communication. 4. Handle incoming calls related to customer inquiries, complaints, and service requests with professionalism and empathy. 5. Follow up with customers through calls or emails to ensure customer satisfaction and encourage repeat business. 6. Participate in training sessions to understand product details, telecalling techniques, and data management systems. 7. Analyze call outcomes and prepare brief reports highlighting challenges faced, successful strategies, and areas requiring improvement. 8. Collaborate with the sales and marketing team to provide feedback gathered during calls for improving service offerings and marketing strategies.
