The Impact of Customer Associate Training on Customer Satisfaction and Sales Performance
Tech Mahindra Customer Service & SalesProject Objectives:
To assess the effectiveness of customer associate training in improving customer satisfaction levels.
To examine the relationship between customer associate training and sales performance.
Project Tasks:
Conduct a literature review on the importance of customer associate training in the retail industry.
Design a survey to assess customer satisfaction levels before and after customer associate training.
Analyze sales data to measure the impact of customer associate training on sales performance.
Prepare a report outlining the findings and recommendations for enhancing customer associate training programs.
Educational Qualifications
B.ComBBAMBAPGDM
Required Skills
Customer Communication & Rapport BuildingProduct Knowledge & MerchandisingSales Techniques & ClosingComplaint Handling & Service RecoveryPoint-Of-Sale (Pos) & Crm Proficiency
