To analyze the effectiveness of customer support (voice process) in addressing customer queries and concerns.
To examine the correlation between quality customer support and customer satisfaction levels.
To identify the key factors influencing customer retention in relation to the voice process of customer support.
Conduct a thorough literature review on the importance of customer support (voice process) in enhancing customer satisfaction and retention.
Design a questionnaire to gather feedback from customers regarding their experience with the voice process of customer support.
Analyze the gathered data to assess the impact of customer support on customer satisfaction and retention.
Create recommendations for improving the effectiveness of customer support in order to enhance customer satisfaction and retention rates.
