To examine the relationship between emotional intelligence and telesales performance in the healthcare industry.
To identify the specific emotional intelligence competencies that are most relevant to success in a telesales role within the healthcare sector.
To explore how emotional intelligence training and development initiatives can improve telesales effectiveness in healthcare organizations.
Conduct a literature review on emotional intelligence in sales and the healthcare industry.
Design a survey instrument to assess emotional intelligence competencies among healthcare telesales executives.
Analyze survey data to determine the correlations between emotional intelligence and telesales performance metrics.
Develop recommendations for healthcare organizations to enhance telesales effectiveness through emotional intelligence training and development programs.
