The Impact of Training on Telecaller Performance
Tek Genie ServicesContact Center Operations / Training & DevelopmentProject Objectives:
To analyze the effectiveness of training programs on telecaller performance in a call center environment
To identify the key factors that contribute to improved performance among telecallers
To make recommendations for enhancing training programs to maximize telecaller productivity and customer satisfaction
Project Tasks:
Conduct a review of literature on telecaller training and performance metrics
Develop a research methodology to assess the impact of training on telecaller performance
Collect data from a sample of telecallers before and after training programs
Analyze the data and identify any trends or patterns related to training effectiveness
Present findings and recommendations for improving telecaller training programs.
Educational Qualifications
B.ScBBAMBAB.APGDM
Required Skills
Data Collection & AnalysisInstructional Design & Training DeliveryCall-Center Operations & KpisCoaching, Feedback, And Communication SkillsCrm/Telephony Familiarity
